CLEARIE™ GETWAYEX-IM Intelligence & APIs

Legal

Refund & Credits Policy

Last updated: July 22, 2026

All Getway subscriptions are prepaid. We do not offer refunds, pro-rated credits, or cancellation refunds — except where a billing error is established (see §3).

1. Prepaid model

When you start or renew a paid plan (Starter, Growth, Business), the full term is charged upfront and the corresponding quotas (API units, AI credits, seats, retention) are provisioned immediately. You retain access for the entire prepaid term even if you cancel renewal.

2. No mid-term refunds

  • Cancellations during a term do not trigger a refund or pro-rated credit.
  • Downgrades take effect at the next renewal; the current term continues at the paid tier.
  • Immediate upgrades may be charged on a prorated basis where supported by billing.
  • Unused API units, AI credits, or workflow executions expire at term end and do not carry over.

3. Billing-error exception

The only circumstances where a refund or credit may be issued:

  • Duplicate charge for the same subscription term.
  • Charge processed after a verified cancellation request acknowledged in writing.
  • Incorrect amount charged due to a Cashfree or Getway system error.
  • Incorrect invoice or duplicate payment confirmed by billing reconciliation.
  • Failure of the Service to be made available at all for the entire term due to fault on our part (subject to the SLA on your plan).

Eligible refunds are returned to the original payment method within 7–10 business days of approval.

4. How to raise a claim

Email billing@neximprove.com within 30 days of the disputed charge with: invoice number, transaction ID, and a brief description of the error. We respond within 3 business days.

5. Chargebacks

Please contact us first. Chargebacks raised without a prior support ticket may result in immediate account suspension and forfeiture of stored data.

6. Enterprise contracts

Enterprise Order Forms may include negotiated refund or service-credit terms. Those terms supersede this policy for the named customer.

7. Cancellation

Customers may cancel renewal in Billing or by contacting billing support. Access continues until the end of the prepaid term unless the account is suspended for breach, security risk, non-payment, or legal compulsion.