Terms of Service

These Terms of Service ("Terms") govern your access to and use of CLEARIE™ GETWAY ("Getway"), including the website, dashboards, APIs, AI features, and all associated services (the "Service"), operated by Neximprove Private Limited ("Neximprove", "we", "us").

1. Account

You must be authorised to bind the business entity you represent. Provide accurate company details, including a valid tax identifier where required. You are responsible for safeguarding credentials and API keys.

2. Subscription & billing — prepaid

All paid plans on Getway are prepaid. You purchase a subscription term in advance (monthly or annual). API units, AI credits, and other quotas are allocated at the start of each billing period and do not roll over unless explicitly stated. Additional capacity is sold as pre-paid add-on packs at the rates shown on the pricing page.

We charge through Cashfree Payments. Your bank may apply additional fees. You authorize us to store a payment-method reference and, where you opt in, to auto-debit at renewal.

3. Renewal, expiry, dunning

• Active → Grace: if payment fails or term ends without renewal, the subscription enters a 3-day grace period. Service continues; we attempt automated retries.
• Grace → Dunning: days 4–7. Read-only API access; writes are blocked. You receive reminder emails.
• Dunning → Expired: on day 8, the workspace downgrades to the free Developer plan. Stored data is retained per the plan-defined retention window.

4. Acceptable use

Use of Getway is subject to the Acceptable Use Policy. You must not use the Service for unlawful trade activity, sanctions evasion, export control evasion, AML evasion, fraud, reverse engineering, bulk extraction, or scraping designed to bypass quotas.

5. Data & IP

You retain ownership of content you submit. You grant Neximprove a limited licence to process that content to operate the Service. We retain ownership of the Service, software, models, and aggregated, de-identified statistics.

Trade data, regulatory references, sanctions-screening results, and event streams are provided for business intelligence and workflow support. They are not legal, customs, tax, accounting, financial, or professional advice. You remain responsible for verifying source materials, classification decisions, licence obligations, sanctions decisions, declarations, filings, contracts, and operational actions.

Additional EXIM/API source, delay, completeness, and reliance limitations are set out in the Data Disclaimer.

6. API and developer use

API keys, webhooks, SDKs, exports, and automated integrations are also governed by the API Terms / Developer Agreement. Unless expressly agreed in an Enterprise Order Form, you may not resell raw API responses or expose Getway as a competing data API.

7. AI outputs

AI-generated content (impact analyses, summaries, recommendations) is decision-support and must be reviewed by qualified personnel before being used for filings, contracts, or regulatory submissions. Outputs are provided without warranty of accuracy.

AI features are designed to use cited sources where available and may refuse to answer when grounding is insufficient. Even when citations are shown, AI outputs may be incomplete, delayed, or incorrect and must not be treated as a substitute for advice from customs brokers, trade counsel, tax advisers, or relevant authorities.

8. Service levels

Production SLAs apply only on Growth, Business, and Enterprise plans, as set out in your Order Form and our Service Level Policy. Developer and Starter plans are best-effort.

Unless expressly agreed in an Enterprise Order Form, service levels do not guarantee regulatory acceptance, customs clearance, sanctions clearance, source availability, or uninterrupted availability of third-party data sources.

9. Confidentiality

Each party will protect the other's confidential information with the same degree of care it uses for its own, and at least reasonable care.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages. Aggregate liability is capped at fees paid in the preceding twelve (12) months.

Neximprove is not liable for penalties, shipment delays, customs holds, denied party decisions, duty/tax assessments, missed incentives, loss of profits, or downstream commercial decisions arising from unverified use of data, API responses, or AI outputs, except where such exclusion is not permitted by applicable law.

11. Termination

You may cancel renewal from the in-app Billing page at any time; access continues until the end of the prepaid term. We may suspend access for breach, non-payment, security threats, or legal compulsion. Refunds are governed by our Refund Policy.

12. Governing law

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to the right of either party to seek injunctive relief in any competent forum.

13. Contact

Neximprove Private Limited · legal@neximprove.com